Frequently Asked Questions | Heyde Pharma

Question 1

Which cover shifts and assignments can Yentel take on?

Accepted Answer

From a few focused hours to longer pharmacy cover for leave, illness or maternity, including Saturdays and day, night or weekend on-call shifts. Support with magistral preparations and on-site or remote CAA guidance for care homes is also available.

Question 2

In which regions is Yentel available for cover?

Accepted Answer

Based in Jabbeke, I take on on-site assignments throughout West and East Flanders. Digital projects, e-commerce consultancy and IMV support are available across Flanders.

Question 3

Which pharmacy software systems does Yentel know, and how much handover time is needed?

Accepted Answer

Experienced with Farmad (Twin / Max), Greenock / Corilus and Officinall. A short handover of around 15 minutes for till access and local routines is usually enough before working independently.

Question 4

How can I view real-time availability and schedule?

Accepted Answer

A live Google Calendar is embedded on the profile page showing free dates in real time.

Question 5

How do collaboration, rates and invoicing work?

Accepted Answer

The collaboration is self-employed on a B2B basis through HEYDE PHARMA BV (company/VAT no. BE 1011.561.035, Ghent Enterprise Court, Bruges division). A transparent invoice is issued after the assignment. The pharmacy does not need to manage social-security payroll contributions, an agency, holiday pay or staff administration. Rates and availability are discussed without obligation.

Question 6

How does a CAA engagement for a care home work?

Accepted Answer

As a recognised CAA (KU Leuven, 2025), I offer tailored support: partly on-site for consultation with doctors and the care team, and partly remotely for prescription follow-up, IMV checks and person-centred medication reviews.

Question 7

Which pharmacy calculation tools are available and who are they designed for?

Accepted Answer

The tools include capsule sizing & filler estimation, alcohol dilution, Ph. Eur. 2.9.5 mass uniformity check, suppository displacement calculations, nystatin potency corrections and folic acid trituration for pharmacists, students and labs across Belgium.

Question 8

Does Yentel also design websites and digital solutions for pharmacies and healthcare professionals?

Accepted Answer

Yes, through HEYDE PHARMA BV I develop high-performance websites and digital tools with technical SEO/GEO for pharmacies and healthcare professionals across Belgium, featuring rota integrations, contact forms and user-friendly management.

Question 9

What support can Yentel offer for magistral compounding in the pharmacy?

Accepted Answer

In addition to online calculation tools, I provide hands-on support for complex magistral compounding (capsules, ointments, suspensions), Ph. Eur. 2.9.5 quality testing and protocol refinement.

Frequently asked questions — Locum cover and pharmacy